Customer opinions

Your opinions are valuable and important for us because they make it possible for us to keep improving our services and the offer of our hotel.

“Everything was perfect "

“Everything was perfect. Delicious breakfast, nice and clean room, cosy bar KaKaDu and last but not least very kind and helpful staff. Would recommend it to everyone and will be my pleasure to visit again”


“Renovated and pretty amazing”

We were there for a weekend trip and positively surprised.
The hotel is completely renovated (I think the reopening was in 05/2015) and therefore everything is new, stylish, clean, well maintained, ... just the right place to feel absolutely comfortable.
We were in a regular room which is not super-big but totally enough for a weekend. The bed was absolutely comfortable, sheets super clean and very smooth, bathroom (with shower) functional and very clean as well, wifi working very well. The view is nothing special but when you want a special view go outside. :-)
In the spa they had 2 saunas and one steam room, the pool (11 m/33 feet long) was connected to a larger jacuzzi. All brand new and super clean.
The staff (front desk, maids, waiters) was very friendly and supportive. The lady at the spa was exceptionally friendly and helpful, she showed us around when we visited for the first time and regularely asked if we're enjoying ourselves and if we would need anything.
Overall an outstanding hotel and definitely in the top 3 in Karlovy Vary.


“Friendly staff, excellent location”

"My room had all necessary accommodation for a pleasant night rest (I did appreciate the double windows, no heat nor sound came through) and was equipped with a great shower. The staff was helpful and friendly. Since I was there for the film festival I was happy to be not only a 5 minute walk away from the screening rooms,..."

Reviewed on Tripadvisor


"Stayed in this hotel for a couple of days in June 2015 and we can only say..FLAWLESS. From the first moment we have arrived till the last minute we left, we were only happy. Excellent service, lovely staff who treated us only with smiles trying to make us happy, helping with everything what we needed (suggesting walks around city, trip..."

Reviewed on Tripadvisor

“Superb new hotel to enjoy Karlovy Vary not only during the Film Festival”

"We stayed there for the weekend during the Film Festival. It is newly opened, beautifully refurbished in style and respect for the history of the building. Incredible location downtown but quiet.
Staff was incredibly friendly and helpful. You can enjoy a great restaurant with fine cuisine, cafe or check the cabaret venue for evening entertainment."

Reviewed on Tripadvisor 

Tower Suite

Tower Suite


Medical Spa & Wellness

Medical Spa & Wellness


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